Returns

Do you want to return your order? You may have ordered the wrong product or because the product does not look right or perhaps for another reason? Then you have the right to return your order within 14 days after purchasing without giving any reason.

You will then be refunded the full order amount. However customers do have to pay the costs for returning the product to Fenceonline. You can register your return with us via phone, as soon as this has happened you will receive an email from us with the return process. If you use your right of withdrawal, the product must be returned to us with all accessories and in the original condition and packaging. After receiving the product(s), we will then return the amount due to you within 14 days, provided the product has been returned in good order.

Is the returned product damaged or the packaging damaged more than necessary? We reserve the right to refuse refunds for damaged products. We therefore advise you to return the package neatly and carefully, so that we can return the full amount back.

Model cancellation Form

Download our model cancellation form by clicking here. If you have any questions, please contact us by email customerservice@fenceonline.co.uk.

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Tom Heining